• ELS - Director of Operations

    Job Location US-WA-Seattle
    Posted Date 2 months ago(2 months ago)
    # of Openings
    Company Division
  • Overview

    Daifuku ELS-02a small

    Elite Line Services is a major single source maintenance solution in the industry with the bandwidth to service all of your equipment maintenance needs. We maintain all original equipment manufacturers for material handling equipment, BHS, PBB, Facilities, GSE and vehicles. Our hybrid programs efficiently cross utilize technicians between equipment types to provide seamless coverage that protects the best interest of our customers. Whether this is getting full warranty value for new parts and systems or applying experienced and specialized technical support for mature equipment needs, ELS has you covered.


    Our Benefits:

    Elite Line Services offers a wide variety of benefits including Medical, Dental, Vision, Short and Long Term Disability, Company Paid Life Insurance, 401k, Tuition Assistance, EAP, Paid Leave, and Paid Whole Sale Shopping Membership (Sam’s Club).


    This Position reports directly to the Account Director. The Director of Operations is responsible for daily operational management and technical activities across the Maintenance Program.



    • Assist in the business decisions of the site, including reviewing accuracy of financial reporting, accounts payable, accounts receivable, general ledger, capital expenditures, payroll and other financial activities necessary to maintain financial overview of the location. Assists in the preparation of the annual budget
    • Assists in establishing priorities and long term planning in order to establish goals which support the Company’s strategy and vision; directs and modifies, as required, the work methods and processes to meet these goals
    • Manage and adhere to the customer contract
    • Provides support during peak season
    • Familiar with maintaining conveyors, automation systems, and material handling equipment.
    • Maintain KPI (Key Performance Indicators) within the Program network. (Safety, Uptime, Loss production hours, customer satisfaction, and other equipment performance)
    • Plan, organize and coordinate preventative maintenance of Company and customer equipment
    • Manage technical activities of the site, including all work assignments of personnel, performance evaluations, hiring requirements, career development of all technical personnel
    • Serves as Company’s representative at the maintenance site as required. Conducts relationship and technical meetings with contract customers on a regular basis to ensure a high level of customer satisfaction and quality standards are being rendered and the prospects for future sales are met. Manage multiple relationships in a contract customer base, to include the corporate level
    • Prepares an agenda and conducts monthly staff meetings. Motivate employees and maintain employee morale which includes timely completion of employee reviews
    • Responsible for adherence to Company training programs
    • Monitor the Company’s Quality program in the station and ensure conformity and implementation of standards
    • Ensure compliance with applicable OSHA, state, local, and Company safety laws, regulations, policies, and procedures on site and at any remote job site. Coordination of safety matters with Company Safety Manager
    • Coordinates business activities across all departments
    • Maintain site morale and customer satisfaction by keeping the customer in mind and by keeping the interests of the company at heart
    • Perform additional duties/assignments that may be required by management from time to time.






    • Minimum 4 year college degree in a business-related discipline or 2 years Amazon experience.
    • Minimum 3 years’ leadership experience in a service environment
    • Minimum 3 years’ experience in a service industry
    • Ability to work a flexible schedule



    • 4+ years’ experience in a management position in a related field
    • 4+ years’ experience in mechanical work or equivalent technical school
    • 4+ years’ experience in electrical work or equivalent technical school
    • 5+ years’ experience in mentoring, guiding and directing employees in a similar job group
    • Well versed in OSHA procedures
    • Excellent communication, organizational and project management skills



    • Ability to accept responsibility and account for his/her actions.
    • Ability to use thinking and reasoning to solve a problem.
    • Ability to take care of customer needs while following company procedures.
    • Ability to demonstrate conduct conforming to a set of values and accepted standards.
    • Ability to focus on a goal and obtain a pre-determined result.
    • Ability to formulate a sound decision using the available information.
    • Ability to effectively build relationships with customers and co-workers.
    • Possess the trait of being organized or following a systematic method of performing a task
    • Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
    • Ability to get along well with a variety of personalities and individuals.
    • Ability to obtain the proper resources to complete job assignment.
    • Ability to identify and correct conditions that affect employee safety.
    • Ability to be truthful and be seen as credible in the workplace.
    • Ability to communicate clearly and concisely, both orally and concisely.
    • Ability to work under pressure with time constraints.
    • Ability to complete assigned training in a timely manner.

    Additional Responsibilities

    Elite Line Services (ELS) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.


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