Aftermarket Parts Coordinator

FLSA Status:   Exempt	Reports To:  GM, Aftermarket Services
Work Schedule: Core Business Hours, Monday-Friday                              Additional Hours as Required   Work Location: Daifuku Office

POSITION SUMMARY

The Aftermarket Parts Clerk reports to the GM of Aftermarket Services. This role is the liaison to our customers on all Webb product lines upon installation. This position involves daily interface with project managers, engineers, field service technicians, accounting, purchasing and with customers. The primary goal for this position is to provide excellent customer service in a fast-paced environment and carrying out related duties and tasks, for the purpose of contributing to the success of the team, department, and Company.

ESSENTIAL FUNCTIONS

• Manage customer requests for parts and new spare parts orders on a daily basis ensuring full detailed intake of concerns and expeditious solutions are implemented.
• Provide formal quotes in CRM (Salesforce) to customers on spare parts
• Monitor CRM to close out opportunities if the customer does not proceed with a PO.
• Requests and approves purchase orders or material needs.
• Leads and works with co-workers daily to ensure timely service.
• Contributes to team effort by accomplishing related results as needed.
• Meets with multidisciplinary teams to discuss merchandise deliveries, requirements, and scheduling

BASIC QUALIFICATIONS

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.
• Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

 

PREFERRED QUALIFICATIONS

• Associate’s degree in business or equivalent work experience in customer service or related field.
• Bachelor’s degree in business or related field, preferred.
• Preferred experience in the engineered-to-order industry.
• Basic to Intermediate experience with Excel and knowledge of basic formulas.

ADDITIONAL SKILLS & ABILITIES

• Above average skills in customer service, CRM data entry, and data analysis
• Basic skills in accounts payable, accounts receivable, and purchasing
• Demonstrated ability to prepare reports and investigate complex problems
• Other: must be self-directed, a problem solver, customer friendly and conscientious

 

Computer Skills:

• Proficient in Microsoft Office to include Word, Excel, PowerPoint, Visio, and Project.
• Working knowledge of Salesforce, CRM and CMMS.

 

Other Requirements:

• Must be able to read, write, speak and understand English.
• Maintain a valid driver’s license and be insurable under Daifuku’s insurance policy.

PHYSICAL DEMANDS

Physical Demands	Lift/Carry
Stand   F (Frequently)   Walk   F (Frequently)   Sit   F (Frequently)  Handling / Fingering   F (Frequently)  Reach Outward   O (Occasionally)  Reach Above Shoulder   O (Occasionally)   Climb   O (Occasionally)   Crawl   O (Occasionally)   Squat or Kneel   O (Occasionally)   Bend   O (Occasionally)	10 lbs or less O (Occasionally)  11-20 lbs O (Occasionally)  21-50 lbs O (Occasionally)  51-100 lbs N (Not Applicable)  Over 100 lbs N (Not Applicable)
	Push/Pull
	12 lbs or less O (Occasionally)  13-25 lbs O (Occasionally)  26-40 lbs O (Occasionally)  41-100 lbs N (Not Applicable)

 

N (Not Applicable)	Activity is not applicable to this occupation.
O (Occasionally)	Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)	Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)	Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements:

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence. 

• Vision (Near, Distance) 

WORK ENVIRONMENT

• Office environment in a controlled atmosphere building.
• Daifuku site environments, including but not limited to airport ramp surfaces, BHS systems, GSE shops, factories, plants and E-Commerce distribution centers.

 

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. By signing below, I acknowledge and affirm that I have read, understand, and discussed any problems that I may have fulfilling the duties outlined in the above job description with the Manager of Human Resources.

Employee Signature___________________________ Date: ______________

USD $55,000.00

USD $57,000.00