Technical Publications Writer

Daifuku Airport America Corporation (formally known as Jervis B. Webb) is a subsidiary of Daifuku North America a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking an experienced Technical Publications Writer.

Daifuku is the world class leader in design, build, and installation of large scale, airport baggage conveyor security systems. At Daifuku, this division is named Airport Technologies (ATec) because we specialize in traditional baggage systems as well as innovative airport material handling.

The Technical Publications Writer has a high level, technical understanding of our equipment and systems. This allows them to be part of a team (Technical Publications) of Technical Writers in documentation and training production.

The Technical Publications team works closely with the Project Execution team to understand technical content needed for maintenance manuals, training material, and other customer documents. They use that technical knowledge to create those documents.

The Technical Publications team also works closely with the Project Execution team to understand technical content needed for training on mechanical equipment, electrical equipment, and system operations. They use that technical knowledge to provide training planning and documentation for customers at major airports.

The Technical Publications Writer will be responsible for design, development, implementation, and monitoring of training programs, documentation, and workflows that meet, or exceed, customer requirements and expectations.

Major Areas of Responsibility

• Understanding the engineering behind airport material handling systems. Applying that knowledge to the production of technical material and training material/presentation.
• Develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment.
• Studies blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail.
• Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Reviews published materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding.
• Selects photographs, drawings, sketches, diagrams, and charts to illustrate material.
• Ability to edit, standardize, or make changes to material prepared by other writers or airport maintenance personnel.
• Track and maintain version control of all documentation and workflow changes or modifications and ensure appropriate stakeholders are aware.
• Create and facilitate a strategic plan to address customer training needs.
• Creates training syllabi, coordinates schedule for training staff for both internal and external sources as part of go-live system preparations.
• Support proposals and customer inquiries.
• Meet timelines to ensure projects stay on schedule and on budget.
• Travel to jobsites; occasionally with short notice.
• Other duties as required.

Basic Knowledge

• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of systems and services.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Basic Skills & Abilities

• Customer Service – Excellent customer service skills and frequent customer interaction is required.
• Detail Oriented – Methodically checking every detail in one’s produced work. Taking pride to ensure quality control before providing work to another.
• Time Management — Managing one's own time and the time of others.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate course.
• Monitoring — Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.
• Verbal and Written Expression and Recognition — Listening to, understanding, and communicating information and ideas through spoken or written words and sentences.
• Problem Sensitivity — The ability to tell when something is wrong, or is likely to go wrong, even if the solution to the problem is not obvious.
• Conscientiousness – Thorough and diligent in one’s duties. Recognizes tasks that need to be completed and facilitates the completion of those tasks independently.
• Microsoft – Able to use Excel, Word, and PowerPoint to prepare documentation.
• Occasionally working extended hours, weekends, and holidays in support of customer service and change requests. Customer sites are located throughout the country; the selected candidate will need to travel for on-site tasks that cannot be accomplished from our office. On occasion, off-shift work may be necessary to support commissioning efforts.

Education & Experience

• BSEE, E.T. or relevant technical degree, or equivalent relevant work experience.
• Equivalent combination of education and experience.
• Two (2) years of experience writing and documenting detailed procedures.
• Two (2) years of experience in a role such as sales, marketing, publishing, training or engineering in an engineered-to-order material handling systems organization (preferred).
• Mechanical automation equipment experience (preferred).
• Baggage handling experience is a plus.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.  While on job sites, must be able to walk airports and plants and remain standing for most of the shift.  Must be able to climb ladders to access our conveyor systems. 

Daifuku Airport America Corporation is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call 248-553-1000.

Daifuku Airport America Corporation offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message and your call will be returned.