Inside Sales Coordinator

Daifuku Manufacturing Canada Corporation (previously known as Jervis B. Webb Company of Canada Ltd.) manufactures material handling systems including airport baggage handling and automotive assembly components, conveyors, electronic controls, and related automation. Located in Hamilton Ontario since 1948, we have focused our resources on every phase of metalworking technology and are one of the leading manufacturers in Canada.

 

With offices across Canada, we serve industries including automotive, airports, mining, metallurgical, warehousing, distribution, pulp and paper, manufacturing, and newspaper with single-source turnkey solutions.  Capabilities include Laser/Flame Cut, CNC Machining, Bending & Rolling, Welding & Fabrication, Assembly, and Paint.

 

The Inside Sales Coordinator is responsible for supporting the sales efforts and strategies within the sales department, and collaborates frequently with Engineering, Manufacturing, Accounting, Shipping, and Purchasing departments. 

• Assist with technical presentations of material handling solutions to customers.
• Determine customer requirements, assist Estimating group, and prepare proposals.
• Respond professionally and promptly to customer concerns and questions.
• Participate in meetings, projects, and activities in support of company and team goals.
• Perform timely bid submittals and follow up.
• Assist with the development of project bid status reports and ensure compliance with all specifications and contract Statements of Work and Bid Invitations.
• Assist with the preparation of cost estimates to meet customer proposals, providing consideration for general and special conditions.
• Prepare scope specifications and requirements, prepare and inputs project schedules, perform quantity take-offs, prepare cost summary sheets, and input quantities into estimating software.
• Review Company jobs and compare on a timely basis to as-sold estimates to confirm accuracy of estimate.
• Utilize the appropriate company and industry historical data for pricing estimates.
• Maintain proficiency in relevant knowledge skills and in the use of equipment applicable to the position.
• Establish and forward new sales opportunities from inbound inquiries to the correct sales representative.
• Hold clarification discussions, and gather any subsequent information and questions required for a thorough proposal.
• Review terms and conditions, payment terms, warranty requirements, and other unusual and significant requirements.
• Participate and help facilitate internal plant tours with prospective and existing clients.
• Initiate and assist with new marketing plans and monitor and improve existing marketing plans (brochures, LinkedIn, etc.).
• Follow up with customers to ensure expectations have been exceeded.
• Other duties as assigned.

• Diploma in Business Administration, Engineering, Construction Management, or related field.
• 2 years of experience in a sales role, preferably related to mechanical design in the industrial automation field.
• Basic knowledge of Salesforce and AutoCAD Mechanical a plus.
• Intermediate skill with Microsoft Office Suite applications (Word, Excel, PowerPoint).
• An understanding of manufacturing, fabrication, and machining processes.
• Enjoy working both independently and as part of a team.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to work under pressure with time constraints.
• Ability to multi-task, prioritize, and manage time effectively.

Our organization commits to an equitable, inclusive and barrier-free recruitment and selection process. We encourage applications from Indigenous, Black, racialized and 2SLGBTQ+ persons and other equity deserving groups.

We welcome applications from individuals with disabilities. Our organization will accommodate the needs of applicants throughout the hiring and selection process under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the selection process.