Customer Service Rep

Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is currently seeking an experienced Customer Service Representative for the facility in Novi, MI.

Daifuku Automotive America Corporation promotes and supports both individual and team success by providing opportunities to expand your skills and build on your capabilities.  As an Equal Opportunity Employer, we are committed to a culturally rich workforce and proud of our diversity in background, experience and origin.  Safety is part of our core values; we stress the importance to our employees by enforcing 5S and daily safety audits.

Daifuku Benefits

• Medical, Dental, and Vision available day one
• Optional Critical Illness and Accident Insurance
• FSA/ HSA
• Company provided life and disability plans
• 401K: Fidelity
• 7 Paid sick days (prorated according to start date)
• 13 paid vacation days (prorated according to start date)
• 11 paid holidays
• Yearly performance bonuses
• PPE Reimbursement

Responsibilities
The Customer Service Representative works within the customer support team to provide support our Product Sales department.  This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price and availability.

Other responsibilities

• Receive customer requests and information via phone, fax and email.
• Price sales inquiries using published list/discount multipliers or through estimating programs.
• Analyze requests and identify components from information provided.
• Accept and process orders.
• Follow-up on quote and order status.
• Determine delivery dates/payment terms for customers by interacting with other departments.
• Resolve customer problems.
• Support outside sales staff.
• Provide other technical and general administrative support as required

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of company products and services.
• Fabrication or engineering experience with conveyors (preferred).
• Familiarity with SAP and Salesforce (preferred).
• Ability to read a blueprint (preferred).

• Demonstrated ability to prepare and analyze reporting.
• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.

• Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong, investigate and propose/troubleshoot a possible solution

Education and Experience

• High school diploma or equivalent. Associate’s degree preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• 2-3 years of customer service experience in the engineering or manufacturing industry (preferred).

Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

Daifuku is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email amus-hr@daifukuna.com.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail amus-hr@daifukuna.com.