Account Manager

Account Manager Product Sales

Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is currently seeking an experienced Account Manager Product Sales for the facility in Novi, MI.

Daifuku Automotive America Corporation promotes and supports both individual and team success by providing opportunities to expand your skills and build on your capabilities.  As an Equal Opportunity Employer, we are committed to a culturally rich workforce and proud of our diversity in background, experience and origin.  Safety is part of our core values; we stress the importance to our employees by enforcing 5S and daily safety audits.

Daifuku Benefits

• Medical, Dental, and Vision available day one
• Optional Critical Illness and Accident Insurance
• FSA/ HSA
• Company provided life and disability plans
• 401K: Fidelity
• 7 Paid sick days (prorated according to start date)
• 13 paid vacation days (prorated according to start date)
• 11 paid holidays
• Yearly performance bonuses
• PPE Reimbursement

This position reports directly to the Manager of Product Sales.  The Product Sales Account Manager is responsible for selling and supporting the firm’s complete product and service offerings to an assigned set of named accounts and distributors. Focusing on customers with high-value, strategic growth opportunity, the Account Manager’s most important customer interactions are face-to-face meetings.

Other responsibilities

• Manages distributor and direct client accounts to increase sales, maintain high profitability and increase awareness of Company goods and services
• Penetrates assigned accounts by:
  • Selling new or additional products or services to current buyers; and/or
  • Finding additional buyers within the existing customer location; and/or
  • Selling to additional customer locations
• Sells the firm’s complete offering of products and services
• Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management
• Develops customer account plans for strategic clients that services relevant customer needs, prioritizes selling opportunities and establishes actionable plans for success
• Proactively manages customers’ satisfaction by anticipating potential service problems, and monitoring overall order progress
• Other duties as assigned

• Knowledge of material handling competition and the material handling market
• Knowledge of principles and processes for providing customer services (includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction)
• Multi-Tasking - Managing through multiple tasks/demands at one time
• Time Management - Managing one's own time and the time of others
• Service Orientation - Actively looking for ways to help people
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision Making - Evaluating the relative costs/benefits of potential actions to determine the most appropriate choice
• Monitoring - Assessing performance of organizations,  to make improvements or take corrective action
• Verbal and Written Expression and Recognition - The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Problem Sensitivity - The ability to recognizing when something is wrong or is likely to go wrong
• Travel when necessary including outside travel to customers’ premises (this can be auto or air travel)
• Overtime if necessary
• Walking in manufacturing facilities and possibly climbing ladders
• Above average communication skills are required
• This position includes periods of telephone-intensive work and may require sitting for long periods of time.
• Normal working conditions include: remaining stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Education and Experience

• Four year college degree from an accredited institution
• Minimum six years of sales experience in a business-to-business, large/strategic customer segment; or a record of achievement in the Account Manager position.
• PC proficiency
• Proficiency in reading and understanding engineered drawings
• AutoCAD experience desirable

Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

Daifuku is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email amus-hr@daifukuna.com.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail amus-hr@daifukuna.com.