Systems Engineer I - Operations Support

About Us

Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary 

The System Operations team provides our clients with IT and first-level troubleshooting expertise for project Go-Live, ramp up, and stabilization. It consists of well-rounded employees who can accurately assess and facilitate solutions for onsite issues,

• Troubleshoots first level issues onsite and facilitates solutions for second and third level issues. 
• Finds applicable data, through SQL queries/software applications/server logs, to solve and/or support solutions/customer issues. 
• Collaborate with customers to enable the successful operation of our automated solutions in their facilities  
• Assists in writing site-specific documentation, such as failover processes, startup scripts, or change request ideas. 
• Support the System Validation Team, Software Implementation, and the System Integration Team during commissioning and UAT whenever the opportunity arises. 
• Other duties as assigned 
• Some travel may be required (up to 10%)  

• High school graduate with 3 years’ experience working in IT related field
• Understanding and/or experience with SQL, DB structuring
• Networking tools and SSH client experience is a plus
• Associate degree or equivalent experience in Computer Science/Engineering or Information Systems, Operations Management, Industrial Engineering, Logistics & Supply Chain, Data & Analytics, or similar degree preferred